Returns Policy

Thank you for shopping with us at GLOBALMERCHANTS NETWORK PTE. LTD. We strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we are happy to offer a return policy to help you. Please read our returns policy below for further details.

1. Return Eligibility

We accept returns on most items within 30 days from the date of delivery. In order to be eligible for a return, the following conditions must be met:

• The item must be in its original condition, unused, unwashed, and with all tags still attached.
• The item must be returned in its original packaging.
• You must provide the receipt or proof of purchase when returning the item.

2. Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

• Items marked as final sale.
• Shoes that have been worn or damaged after receipt.
• Items that have been customized or made to order.

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at [email protected] with your order number and the item(s) you wish to return.
2. Our team will provide you with instructions on how to return your item(s) and issue a Return Merchandise Authorization (RMA) if necessary.
3. Ship the item(s) back to us using a trackable shipping method. Please ensure that the items are securely packaged to prevent any damage during return shipping.

Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective item.

4. Refunds

Once we receive and inspect your returned item(s), we will process your refund to the original payment method. Please note that it may take 5-7 business days for the refund to be reflected in your account, depending on your payment provider.

• Shipping charges are non-refundable unless the return is due to an error on our part.

5. Exchanges

If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. Unfortunately, we are unable to offer direct exchanges at this time.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will assist you in resolving the issue and arrange for a return or exchange. Please provide clear images of the damage or defect to help us process your request promptly.

7. Contact Us

For any questions or concerns regarding your return, please contact our customer service team at:

Email: [email protected]

Thank you for shopping with us! We are committed to providing you with quality products and excellent service.