Shipping Policy

Thank you for shopping with GLOBALMERCHANTS NETWORK PTE. LTD.! We are committed to providing fast, reliable shipping for your orders. Below is our shipping policy, which outlines the methods, timelines, and other important details to help you understand the shipping process.

1. Order Processing Time

• All orders are processed within 1-2 business days from the time of purchase, excluding weekends and holidays.
• Orders placed after 3:00 PM (local time) or on weekends will be processed the following business day.

2. Shipping Methods

We offer a variety of shipping methods to ensure you receive your order in a timely manner. Our available carriers include:

• USPS
• FedEx
• UPS
• DHL
• And other reputable carriers as needed

You can select your preferred shipping method during the checkout process.

3. Shipping Rates

Shipping costs are calculated based on the weight of the items in your order, as well as the destination. You will be able to view the exact shipping cost before completing your purchase. We offer free shipping on orders over a certain amount (please check our website for specific terms or promotions).

4. Estimated Delivery Time

Delivery times vary based on your shipping method and location. Below are the estimated delivery windows:

• Domestic (within the country): 3-7 business days
• International: 7-21 business days, depending on the destination and chosen shipping method.

Please note that these are estimates, and actual delivery times may vary due to factors such as customs delays, weather conditions, or high shipping volumes during busy seasons.

5. Tracking Your Order

Once your order has been shipped, you will receive an email with tracking information. You can use this tracking number to check the status of your shipment through the carrier’s website (USPS, FedEx, UPS, DHL, etc.).

6. Customs and Import Duties (for International Orders)

For international shipments, customs duties, taxes, and fees may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the shipping cost. We recommend that you check with your local customs office for more information before placing an order.

7. Shipping Restrictions

We are unable to ship to certain international locations due to restrictions. If we are unable to ship to your destination, we will notify you as soon as possible and offer a full refund.

8. Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us immediately at [email protected]. We will assist you in filing a claim with the carrier and resolving the issue. Please note that we are not responsible for packages once they are delivered to the address provided by the customer, so please ensure the shipping address is correct before finalizing your order.

9. Address Accuracy

Please ensure that your shipping address is accurate and complete before placing your order. We are not responsible for delays or issues caused by incorrect or incomplete address information.

10. Contact Us

If you have any questions or concerns regarding your shipment, please feel free to reach out to our customer service team at:

Email: [email protected]

Thank you for choosing GLOBALMERCHANTS NETWORK PTE. LTD.! We hope you enjoy your shopping experience and look forward to serving you again.